I. Preamble

1. Legal notices

The general terms and conditions of sale and use detailed below govern the relationship between any user of the website "www.doublegcustoms.com" and " Double G Customs ".

These define the rights and obligations of the parties in the context of the sale of Double G Customs to the customer.

By placing an order on the website doublegcustoms.com, the customer accepts the general terms and conditions of sale as well as the related rights and obligations.

Double G Customs reserves the right to modify some of these provisions at any time.

2. Coordinates

The contact details for Double G Customs ' head office are:

GLT digital

Avenue du Roi Albert 5B

5590 Ciney

Belgium

Intra-Community VAT number: BE 0765.743.833

II. Purpose

Double G Customs is an e-commerce site selling shoes and other hand-customized products ( www.doublegcustoms.com ).

III. Conclusion of the sale

The sale is concluded once payment has been made.

1. Order

The ordering procedures for products on the website www.doublegcustoms.com are as follows:

Customers guarantee that they are fully authorized to use the bank card and that this bank card provides access to sufficient funds to cover all costs resulting from the use of the services of the website www.doublegcustoms.com .

Minors wishing to make a purchase on the website www.doublegcustoms.com must be authorized and accompanied by a parent.

Once payment is received, the order is processed. Double G Customs reserves the right to reject or cancel an order due to payment issues.

Double G Customs is committed to providing notification in case of problems related to the stock of materials needed to personalize the products offered on the website www.doublegcustoms.com . In this case, the customer will be reimbursed.

By ticking the box "Accept the general terms and conditions of sale" during the order placement process, the customer declares that they have indeed read and accept, fully and without reservation, all of these general terms and conditions of sale and use.

The data recorded by Double G Customs constitutes proof of transactions between Double G Customs and its customers.

IV. Prices and payment methods

1. Price

The prices of the products listed on the website are expressed in EURO inclusive of all taxes, including Belgian VAT, and do not include preparation and shipping costs. Any changes to the VAT rate may be reflected in the selling price. The invoice given to the customer therefore includes the selling price of the product, shipping, and transport costs. Shipping costs depend on the destination country.

Double G Customs reserves the right to change its prices. However, in accordance with the law, it will not do so once an order has been placed and confirmed by the customer. Products will therefore be billed based on the prices in effect at the time the order was registered.

The products offered for sale remain the property of Double G Customs until full and final payment of the price.

2. Payment methods

Payment must be made by bank transfer or credit card.

Accepted bank cards are: CB, Visa and MasterCard.

If the bank refuses the order, it will be automatically cancelled.

The customer can also use PayPal for their transactions; the customer will then be directed to their PayPal account to make the payment.

3. Gift Card

Gift cards can be used as a means of payment.

Gift cards are valid for 6 months from the date of purchase and can be used on the website or at the workshop (accessible by appointment only) to pay for your purchases.

V. Product Availability

In the event that a product becomes unavailable after an order has been placed,

– If the debit to the customer's bank account has not yet occurred, the customer will be informed of the cancellation of the sale by email.

– If the customer’s account has already been debited, they will be notified of the cancellation of the sale by email, and will be automatically refunded.

VI. Delivery

Double G Customs delivers packages worldwide.

The product purchased by the customer will be delivered in approximately 4 weeks from the date of the order within the European zone.

Delivery times are average times calculated based on the date the goods are received as communicated by the supplier. These times also vary depending on the destination and do not include public holidays or weekends.

The products are shipped to the delivery address that the customer indicated when placing the order.

Preparation and shipping costs are inclusive of all taxes (they include Belgian VAT).

If the delivery deadline is exceeded, the customer cannot cancel their order. It is advisable to contact doublegcustoms.com ( email ) as soon as possible to be informed of the delivery status.

Delivery is deemed to have taken place upon handover of the product to the customer by the carrier according to the control system used by the latter.

Once the product is delivered, the customer must, on their own initiative, check its contents and integrity and then make any reservations or claims if justified, or even refuse the package if it appears to have been opened. Please note that a package received is considered accepted as is.

Upon shipment, the customer receives an email containing their order's tracking number. This number is also available in their account. It is the customer's responsibility to track their shipment and report any delivery issues email Double G Customs of any potential delivery problems. After this period, no further claims regarding delivery will be accepted.

In case of dissatisfaction for any reason whatsoever, the customer can contact Double G Customs via the address ( email ).

VII. Right of withdrawal and customer return

Double G Customs products are made to order, no right of withdrawal applies. Therefore, the customer should take special care to order the correct size.

If the customer discovers any manufacturing defect upon receiving the shoes, they have 15 (fifteen) days from the date of receipt to return them to Double G Customs . The customer must contact Double G Customs to find out the return procedure via email .

The product must be returned in its original box, perfectly protected, undamaged, unbroken and unsoiled, showing no alteration of any kind.

In the case of a refund:

The refund to the customer's bank will be made within 30 days of receipt of the goods by doublegcustoms.com.

Once the returned product is received by Double G Customs , who will acknowledge receipt of the merchandise, the customer can either receive a refund or an exchange.

Any pair of shoes won in a competition cannot be returned or exchanged.

VIII. Intellectual Property

The website www.doublegcustoms.com , as well as all its content, whether visual or audio, such as images, photos, texts, comments, etc., are subject to copyright, trademark law, and the regulations governing them. Any copying, modification, or reuse, in whole or in part, is strictly prohibited without the express written authorization of Double G Customs .

In the event of unauthorized use of copyrighted content belonging to Double G Customs , Double G Customs reserves the right to charge for this use according to the rates established by SOFAM .

All users must comply with the general terms and conditions of sale of these products and Double G Customs cannot be held responsible for any uses that may be made of the products in this context.

The act of placing a hyperlink to the website doublegcustoms.com, using the technique known as framing or deep linking , is strictly prohibited.

IX. Responsibility

Double G Customs is only bound by an obligation of means during the ordering and delivery process. Double G Customs cannot be held liable for damages arising from internet use that do not result from direct action by Double G Customs .

In the event of an unforeseeable, irresistible event beyond the control of Double G Customs , which prevents the proper performance of contractual obligations, Double G Customs cannot be held liable.

The photos are for illustrative purposes only. Users are advised to refer to the description of each product for its precise specifications.

Double G Customs cannot be held liable for damages of any kind, whether material, immaterial, or physical, resulting from the malfunction or misuse of the products sold. The same applies to any product modifications made by suppliers.

If the customer provides the item for customization (shoes or other), Double G Customs cannot be held liable for any damages whatsoever. In any event, Double G Customs

Double G Customs shall not be liable to any member or third party for any indirect damages, loss of business, profit or revenue, however caused, even if such damage or loss was foreseeable by Double G Customs , or if its possibility had been brought to its attention.

Double G Customs cannot be held responsible for the non-performance of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike in particular of postal services and means of transport and/or communications, flood, fire.

X. Disputes and applicable law

The use of the website www.doublegcustoms.com and product purchase contracts concluded on this website are subject to Belgian law.

However, the user of the site is assured of the protection to which he is entitled under the provisions of the law of his forum, which cannot be waived by agreement.

In the event of a dispute, the site user may, if they wish, file a complaint or request for information relating to the execution of the contract already concluded Double G Customs

In the event of dissatisfaction with the service offered above, an amicable solution will be sought before any legal action is taken.

In the absence of an agreement, only the Belgian courts have jurisdiction.

XI. Amendment of the general terms and conditions of sale

Double G Customs reserves the right to unilaterally modify these terms and conditions of sale and use. Any new version will be available on the website www.doublegcustoms.com and will only be binding on the customer from the date of its publication on the website.

In the event that certain provisions of the general terms and conditions of sale and use are declared illegal or unenforceable by a court decision, the other provisions shall remain in force.

XII . Promotion

Double G Customs reserves the right to cancel any order that does not comply with the terms of the current promotion.

All promotions take effect upon announcement.

Companies already benefiting from partner rates are excluded from all promotions.

XIII. The personal information we collect

To process your order, you must provide us with certain information, including your name, email address, postal address, telephone number, payment details, and a description of the product you are ordering. You may also choose to provide us with additional personal information (for example, for custom orders) by contacting us directly.

A. On what basis we collect, use and share your personal information

• to provide you with our services, for example when we use your information to process your order, resolve a dispute or provide customer service;
• when you have given us your explicit consent, which you can revoke at any time, for example by subscribing to our newsletter;
• if necessary, to comply with a legal obligation, a court order, or in connection with a legal request, such as retaining information about your purchases as required by tax law; and
• If necessary, to serve our legitimate interests, provided those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you have requested and in our legitimate interest to improve those services

B. Sharing of personal information

Information about our customers is important to our business. We only share your personal information for a very limited number of reasons and in a limited number of circumstances, such as:

• Service providers. We use certain trusted third parties to perform certain actions or provide certain services for our business – for example, transportation companies. We may need to share your personal information with these third parties, but only the information necessary to perform these services.
• Business transfers. If we sell our business or merge it with another, we may have to disclose your information as part of that transaction, but only to the extent permitted by law.
• Compliance with the law. We may need to collect, use, retain and share your information if we believe in good faith that it is necessary and reasonable to: (a) respond to a legal process or state request; (b) enforce our agreements, terms or regulations; (c) prevent, investigate or address fraud or other illegal activity, or technical or security issues; or (d) protect the rights, property and safety of our customers or others.

C. Retention period for personal data

We retain your information only for as long as necessary to provide you with our services and for the purposes outlined in our Privacy Policy. We may also be required to retain this information to comply with legal obligations, resolve disputes, and enforce our agreements. We generally retain it for a period of four years.

D. Transfer of personal information outside of Europe

We may potentially store and process your information through third-party hosting providers located in the United States or other countries. Therefore, we may transfer your personal information to a jurisdiction where data protection and government surveillance laws differ from those of your country. If we need to transfer your personal information outside the European Union, we rely on the EU-U.S. Privacy Shield framework as the legal basis for doing so.

E. Your rights

• Access. You may have the right to access the personal information we hold about you and to receive a copy of it by contacting us.
• Modify, restrict, delete. You may also have the right to modify your personal information, restrict our use of it, or delete it. Except in exceptional circumstances, we will delete your personal information upon request.
• Object. You can object 1) to our processing of certain information about you based on our legitimate interests and 2) to receiving marketing messages from us after having explicitly consented to receive them. In these specific cases, we will delete your personal information unless we have legitimate grounds to continue using it, or where it is required for legal reasons.
• Complaining. If you reside in the European Union and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you can do so with your local data protection authority.

How to contact us:

Under European data protection law, Guillaume Gillet is the data controller with regard to your personal information. For any questions or concerns, you can contact us via email . You can also send us a letter to the following address:

Guillaume Gillet, avenue du Roi Albert 5B, 5590 Ciney, Belgium.