I. Preamble

1. Legal notices

The general conditions of sale and detailed use below govern the relations between any user of the site "www.doublegcustoms.com" and " Double G Customs ".

These define the rights and obligations of the parties as part of the sale of products of Double G Customs to the customer.

The Customer accepts the general conditions of sale as well as the rights and obligations relating to it by placing an order on the DoubleGcustoms.com site.

Double G Customs reserves the right to modify some of these provisions at any time.

2. Contact details

The contact details of the head office of Double G Customs are:

GLT Digital

Avenue du Roi Albert 5b

5590 Ciney

Belgium

Intra -community VAT: BE 0765.743.833

II. Object

Double G Customs is an e-commerce site for the sale of shoes and other personalized products by hand ( www.doublegcustoms.com ).

III. Conclusion of the sale

The sale is concluded once the payment is made.

1. Order

The procedures for ordering products on the website www.doublegcustoms.com are as follows:

Customers guarantee that they are fully authorized to use the bank card and that this bank card gives access to sufficient funds to cover all costs resulting from the use of services of the website www.doublegcustoms.com .

Minors wanting to make a purchase on the site www.doublegcustoms.com must be authorized and accompanied by a parent.

When the payment is made, the order is taken into account. Double G Customs reserves the right to reject or cancel an order due to payment problems.

Double G Customs undertakes to prevent in the event of problems linked to the stock of materials useful for the personalization of the products offered by the site www.doublegcustoms.com . In this case, the customer would be refunded.

By checking the “Accept the General Conditions of Sale” box during the ordering process, the Customer declares that they have actually learned and accepts, fully and unreservedly, all of these General Conditions of Sale and Use.

The data recorded by Double G Customs constitute proof of transactions between Double G Customs and its customers.

IV. Price and payment methods

1. Price

The prices of the products indicated on the site are expressed in Euro including tax (all taxes included) including Belgian VAT, and do not include the preparation and shipping costs. Any VAT change can be passed on to the sale price. The invoice given to the customer therefore includes the sale price of the product, shipping and transport. Transport costs depend on the country of destination.

Double G Customs reserves the right to modify its prices. In compliance with the law, it nevertheless refrains from doing so once the order has placed and validated by the customer. The products will therefore be invoiced on the basis of the prices in force at the time of registration of orders.

The products put on sale remain the property of Double G Customs until the final and full price of the price.

2. Payment methods

Payment must be made by bank transfer or by bank card.

The accepted bank cards are: CB, Visa and Master Card.

In the event of a bank refusal, the order will be automatically canceled.

The Customer can also use Paypal for his transactions, the Customer will then be directed to his PayPal account in order to make the payment.

3. Gift card

Gift cards can be used as a means of payment.

Gift cards are valid for 6 months from the date of purchase and can be used on the site or in the workshop (accessible only by appointment) to pay your purchases.

V. Product availability

In the event of unavailability of product later noted to an order,

- If the debit on the customer's bank account has not yet intervened, the customer will be informed of the cancellation of the sale by email.

- If the latter's account is already debited, the customer will be informed of the cancellation of the sale by email, and will be automatically reimbursed for payment.

VI. Delivery

Double G Customs delivers parcels worldwide.

The product purchased by the customer will be delivered within about 4 weeks to date from the order in the Europe zone.

The delivery times are average deadlines themselves calculated according to the date of receipt of the goods communicated by the supplier. These deadlines also vary depending on the destination and do not include public holidays or weekends.

The products are dispatched to the delivery address that the customer indicated when ordering.

The preparation and shipping costs are TTC (they include Belgian VAT).

If the deadline is exceeded, the Customer cannot cancel their order. It is advisable to contact as soon as possible with DoubleGcustoms.com ( email ) in order to be informed of the advancement of delivery.

The delivery is deemed to be made upon handing over the product to the customer by the carrier according to the control system used by the latter.

Once the product has been given, the customer must, on his own initiative, check the content and integrity of the latter and must then carry out all the reserves and complaints if justified, or even refuse the package, if it is likely to have been opened. Please note a package received is a package accepted as it is.

At the time of shipment, the customer receives an email with the follow -up number of his order. This is also available in the account space. It is up to the customer to follow his shipment and report by ( email ) any problem concerning delivery. The customer has 15 days from the last scan carried out by the carrier to inform Double G Customs of a problem of possible delivery. After this period, no more complaints can be made regarding delivery.

 

In the event of dissatisfaction for any reasons, the customer can contact Double G Customs via the address ( email ).

VII. Right of withdrawal and customer return

Double G Customs products being made at the customer's request, no right of withdrawal can apply. Also, the customer will particularly take care to order the right size or size.

In the event that the Customer notes any manufacturing defect whatever receipt of shoes, he has a period of 15 (fifteen) days from the date of receipt to return them to Double G Customs . The customer must contact Double G Customs to find out the return methods via the address ( email ).

The product must be returned to its original box, perfectly protected, not damaged, not damaged and not sali, attesting to no alteration of any type.

In the case of a refund:

The refund to the customer's bank will be made within 30 days of receipt of goods by DoubleGcustoms.com.

Once the returned product returned by Double G Customs , which will accuse the reception of the goods, the customer can either benefit from a refund or an exchange.

Any pair of shoes won during a competition can neither be returned nor exchanged.

VIII. Intellectual property

The website www.doublegcustoms.com , as well as all its content, whether visual or sound, such as images, photos, texts, comments, etc. are subject to copyright, trademark law and the rules that govern them. Any copy, modification or total or partial reuse is strictly prohibited, without the written and express authorization of Double G Customs .

In the event of use, without authorization, content subject to copyright belonging to Double G Customs , Double G Customs reserves the right to charge this use according to the prices established by SOFAM .

Any user must comply with the general conditions of sale of these products and Double G Customs cannot be held responsible for uses that could be made of products in this context.

The fact of affixing a hypertext link for the DoubleGcustoms.com site, using the so -called Framing or Deep Linking , is strictly prohibited.

IX. Responsibility

Double G Customs will only be held during the order and delivery process only an obligation of means. The responsibility of Double G Customs cannot be retained in the event of damage occurring due to the use of the Internet and not resulting from direct action on the part of Double G Customs .

In the event of an unpredictable event, irresistible and independent of the will of Double G Customs , and which prevents the correct achievement of contractual obligations, the responsibility of Double G Customs cannot be engaged.

The photos are communicated illustratively. The user is invited to refer to the description of each product to know the precise characteristics.

Double G Customs cannot be held responsible for damage of any kind, both material and admits or corporal, which would result from a malfunction or improper use of the products sold. The same is true for any changes in products resulting from suppliers.

In the event that the personalization medium (shoes or other) is provided by the customer, Double G Customs cannot be held responsible for damage of any kind. The responsibility of Double G Customs will, in any event, be limited to the amount of the order.

Double G Customs cannot be held responsible, towards a member or a third party, of no indirect damage, of no loss of exploitation, profit or turnover, which occurred in any way, even if this damage or this loss was predictable by Double G Customs , or if its possibility had been brought to its attention.

Double G Customs cannot be held responsible for the non -performance of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike in particular of postal and means of transport and/or communications services, flood, fire.

X. Applicable disputes and law

The use of the site www.doublegcustoms.com and the purchase contracts of products concluded on this site are subject to Belgian law.

However, the user of the site is assured of compliance with the protection from which he benefits under the provisions of the law of his formed to which he cannot be derogated by agreement.

In the event of a conflict, the user of the site may, if wishes, directly introduce a complaint or a request for information relating to the execution of the contract already concluded Double G Customs

In the event of dissatisfaction with the service offered above, an amicable solution will be sought before any legal action.

In the absence of agreement, only the Belgian courts are competent.

XI. Modification of the General Conditions of Sale

Double G Customs reserves the right to unilaterally modify the general conditions of sale and use. Any new version will be accessible on the site of www.doublegcustoms.com and will not engage the customer only as from their publication on the site.

In the event that certain provisions of the General Conditions of Sale and Use are declared illegal or unspeakable by a court decision The other provisions will remain in force.

XII . Promotion

Double G Customs reserves the right to cancel any order which does not comply with the conditions of the current promotion.

Any promotion takes effect when it is announced.

 

XIII. Personal information we collect

To process your order, you must provide us with certain information, including your name, email, postal address, telephone number, payment details, as well as the product description you order. You can also decide to communicate certain additional personal information to us (during tailor -made orders for example), by contacting us directly.

A. On what basis we collect, use and share your personal information

• To provide you with our services, for example when we use your information to process your order, resolve a dispute or provide customer service;
• When you have given us your explicit consent, which you can revoke at any time, for example by registering for our newsletter;
• If necessary, to meet a legal obligation, a legal judgment or in connection with a request for justice such as the fact of preserving information concerning your purchases within the framework of tax legislation; And
• If necessary, to serve our legitimate interests, in the event that these legitimate interests are not invalidated by your rights or your interests, such as providing and improving our services. We use your information to provide the services you have requested and in our legitimate interest in improving these services

B. Sharing personal information

Information about our customers is important for our activity. We only share your personal information for a very limited number of reasons, as well as in a limited number of circumstances such as:

• Service providers. We use certain third parties in which we have all confidence to carry out certain actions or provide certain services intended for our company - transport companies for example. We may have to share your personal information with these third parties, but only that which is essential for the realization of these services.
• Activity transfers. If we sell our company or merges it with another, we may have to communicate your information within the framework of this transaction but only to the extent authorized by law.
• Compliance with legislation. We may have to collect, use, keep and share your information we think in good faith that this is necessary and reasonable for: (a) respond to a legal process or a request from the State; (b) Apply our agreements, conditions or regulations; (c) prevent, investigate or manage any fraud or other illegal activity, or any technical or security problem; or (d) protect the rights, property and security of our customers or other people.

C. Personal data retention period

We keep your information only as long as necessary to provide you with our services and for the purposes established in our confidentiality rules. We may also have to keep this information to comply with legislative and legal obligations, resolve disputes and enforce our commitments. We generally keep them for a period of: 4 years.

D. Transfer of personal information outside Europe

We can potentially store and process your information via third-party hosts located in the United States or other countries. We can therefore transfer your personal information to a court where the legislation concerning data protection and government surveillance is different from that of your country. If we have to transfer your personal information outside the European Union, we rely on the data protection shield ("Privacy Shield") as a legal basis for this.

E. Your rights

• Access. You may have the right to access the personal information we hold about you and receive a copy by contacting us.
• Edit, restrict, delete. You may also have the right to modify your personal information, restrict our use of it or delete it. Apart from exceptional circumstances, we will delete your personal information on request.
• Oppose. You can oppose 1) to that we treat some of your information as part of our legitimate interests and 2) upon receipt of marketing messages from us after having explicitly agreed to receive them. In these specific cases, we will delete your personal information unless you have legitimate reasons to continue using them, or in cases where they are necessary for legal reasons.
• Complain. If you live in the European Union and want to show a concern about our use of your information (and without infringing other rights from which you can benefit from), you can do so with your local data protection authorities.

How to contact us:

As part of the European data protection law, Guillaume Gillet, is the data controller with regard to your personal information. For any questions or concerns, you can contact us via email . You can also send us a post to the address:

Guillaume Gillet, avenue du Roi Albert 5b, 5590 Ciney, Belgium.