The logo of Double G Customs customization workshop for wedding, lifestyle and b2b

double g customs

I. Preamble

1. Legal notice

The general terms and conditions of sale and use detailed below govern the relationship between any user of the site " " and " Double G Customs ".

These define the rights and obligations of the parties in connection with the sale of products from Double G Customs products to the customer.

By placing an order on the website, the customer accepts the general terms and conditions of sale as well as the related rights and obligations.

Double G Customs reserves the right to change any of these provisions at any time.

2. Contact details

The contact details of the head office of Double G Customs are :

GLT digital

Avenue du Roi Albert 5B

5590 Ciney


Intra-community VAT: BE 0765.743.833

II. Purpose

Double G Customs is an e-commerce site for the sale of shoes and other hand-crafted products(

III. Conclusion of the sale

The sale is concluded once the payment is made.

1. Control

The methods of ordering products on the website are as follows:

Customers warrant that they are fully entitled to use the credit card and that the credit card provides access to sufficient funds to cover all costs arising from the use of the services of the website.

Minors wishing to make a purchase on must be authorised and accompanied by a parent.

Once the payment is made, the order is taken into account. Double G Customs reserves the right to reject or cancel an order due to payment problems.

Double G Customs undertakes to inform in case of problems related to the stock of materials useful for the customization of the products offered by the site In this case, the customer will be refunded.

By ticking the box "Accept the general terms and conditions of sale" during the ordering process, the customer declares that he/she has effectively read and accepts, fully and without reservation, all of these general terms and conditions of sale and use.

The data recorded by Double G Customs constitute the proof of the transactions between Double G Customs and its customers.

IV. Prices and payment methods

1. Awards

The prices of the products indicated on the site are expressed in EURO TTC (all taxes included) including the Belgian VAT, and do not include the preparation and shipping costs. Any change in the VAT rate may be reflected in the selling price. The invoice given to the customer therefore includes the price of the product, shipping and transport. Transport costs depend on the country of destination.

Double G Customs reserves the right to modify its prices. In compliance with the law, it shall nevertheless refrain from doing so once the order has been placed and validated by the customer. The products will therefore be invoiced on the basis of the prices in force at the time the orders are registered.

The products offered for sale remain the property of Double G Customs until the final and complete payment of the price.

2. Methods of payment

Payment must be made by bank transfer or credit card.

Credit cards accepted are: CB, Visa and Master Card.

In case of refusal by the bank, the order will be automatically cancelled.

The customer can also use PayPal for their transactions, the customer will then be directed to their PayPal account to make the payment.

3. Gift Card

Gift cards can be used as a means of payment.

The gift cards are valid for 6 months from the date of purchase and can be used on the website or in the workshop (accessible only by appointment) to pay for your purchases.

V. Availability of products

In case of unavailability of a product after an order,

- If the customer's bank account has not yet been debited, the customer will be informed of the cancellation of the sale by email.

- If the customer's account has already been debited, the customer will be informed of the cancellation of the sale by email, and the payment will be automatically refunded.

VI. Delivery

Double G Customs delivers parcels worldwide.

The product purchased by the customer will be delivered within approximately 4 weeks from the date of the order in Europe.

The delivery times are average times calculated according to the date of receipt of the goods from the supplier. These times vary according to the destination and do not include public holidays or weekends.

The products are shipped to the delivery address that the customer indicated when ordering.

Preparation and shipping costs are inclusive of Belgian VAT.

If the delivery time is exceeded, the customer cannot cancel the order. It is advisable to contact as soon as possible to be informed of the progress of the delivery.

Delivery is deemed to have been made when the product is handed over to the customer by the carrier according to the control system used by the latter.

Once the product has been delivered, the customer must, on his own initiative, check the contents and integrity of the latter and must then proceed with all reservations and claims if justified, or even refuse the package if it is likely to have been opened. Please note that a parcel received is a parcel accepted as is.

At the time of shipment, the customer receives an e-mail with the tracking number of his order. This number can also be consulted in the account area. It is the customer's responsibility to follow the shipment and to report any problem with the delivery by(email). The customer has 15 days from the last scan performed by the carrier to inform Double G Customs of any delivery problem. After this period, no more claims can be made concerning the delivery.


In case of dissatisfaction for any reason, the customer can contact Double G Customs via the address(email).

VII. Right of withdrawal and return

As the products Double G Customs are manufactured at the request of the customer, no right of withdrawal can be applied. Therefore, the customer must be particularly careful to order the right size.

In the event that the customer notes a manufacturing defect of any kind upon receipt of the shoes, he/she has a period of 15 (fifteen) days from the date of receipt to return them to Double G Customs. The customer must contact Double G Customs to find out about the return procedure via the address(email).

The product must be returned in its original box, perfectly protected, undamaged and undirty, showing no alteration of any kind.

In the case of a refund :

The refund to the customer's bank will be made within 30 days of receipt of the goods by

Once the returned product has been received by Double G Customswho will acknowledge receipt of the goods, the customer can either receive a refund or an exchange.

Any pair of shoes won in a competition cannot be returned or exchanged.

VIII. Intellectual Property

The website, as well as all its content, whether visual or audio, such as images, photos, texts, comments, etc., are subject to copyright, trademark law and the rules governing them. Any copy, modification or total or partial reuse is strictly forbidden, except with the express written authorisation of Double G Customs.

       In the event of unauthorised use of copyrighted material belonging to Double G Customs, Double G Customs reserves the right to charge for such use in accordance with the rates established by SOFAM.

All users must respect the general conditions of sale of these products and Double G Customs shall not be held responsible for any use that may be made of the products in this context.

It is strictly forbidden to place a hypertext link to the website, using the so-called framing or deep linking technique.

IX. Liability

Double G Customs shall only be bound by an obligation of means during the ordering and delivery process. The responsibility of Double G Customs shall not be liable for any damage arising from the use of the Internet and not resulting from a direct action on the part of Double G Customs.

In the event of the occurrence of an unforeseeable, irresistible event beyond the control of Double G Customss will, and which prevents the correct performance of the contractual obligations, the responsibility of Double G Customs cannot be held liable.

The photos are provided for illustrative purposes. The user is invited to refer to the description of each product to know the precise characteristics.

Double G Customs cannot be held responsible for damages of any kind, whether material or immaterial or physical, resulting from the malfunctioning or misuse of the products sold. The same applies to any modifications of the products resulting from the suppliers.

In the event that the personalisation medium (shoes or other) is provided by the customer, the company Double G Customs shall not be held responsible for any damage of any kind. The liability of Double G Customs shall, in any event, be limited to the amount of the order.

Double G Customs shall not be liable to any member or third party for any consequential loss, loss of business, profit or turnover, however arising, even if such loss or damage was foreseeable by Double G Customsor if its possibility had been brought to its attention.

Double G Customs shall not be held responsible for the non-execution of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications, flooding, fire.

X. Disputes and applicable law

The use of the website and the contracts for the purchase of products concluded on this website are subject to Belgian law.

However, the user of the site is assured of the protection he enjoys under the provisions of the law of his forum, which cannot be derogated from by agreement.

In the event of a dispute, the user of the site may, if he so wishes, lodge a complaint or request for information directly with Double G Customs a complaint or a request for information concerning the execution of the contract already concluded.

In the event of dissatisfaction with the service offered above, an amicable solution will be sought before any legal action is taken.

In the absence of an agreement, only the Belgian courts have jurisdiction.

XI. Modification of the general conditions of sale

Double G Customs reserves the right to unilaterally modify the general conditions of sale and use. Any new version will be accessible on the website and will only be binding on the customer as of its publication on the website.

In the event that certain provisions of the general terms and conditions of sale and use are declared illegal or unenforceable by a court decision, the other provisions shall remain in force.

XII. Promotion

Double G Customs reserves the right to cancel any order that does not comply with the conditions of the current promotion.

Any promotion shall take effect upon its announcement.


XIII. The personal information we collect

To process your order, you must provide us with certain information, including your name, email address, postal address, telephone number, payment details and a description of the product you are ordering. You may also choose to provide us with additional personal information (e.g. for custom orders) by contacting us directly.

A. On what basis we collect, use and share your personal information

  • to provide you with our services, for example when we use your information to process your order, resolve a dispute or provide customer service;
  • where you have given us your explicit consent, which you can revoke at any time, for example by subscribing to our newsletter;
  • if necessary to comply with a legal obligation, a legal ruling or in connection with a request from the courts, such as keeping information about your purchases for tax purposes; and
  • where necessary, to further our legitimate interests, where those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you have requested and in our legitimate interest to improve those services

B. Sharing of personal information

Information about our customers is important to our business. We only share your personal information for a very limited number of reasons, and in a limited number of circumstances such as :

  • Service providers. We use certain trusted third parties to perform certain actions or provide certain services for our business - for example, transportation companies. We may need to share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Business transfers. If we sell our business or merge with another, we may need to disclose your information as part of that transaction, but only to the extent permitted by law.
  • Compliance with the law. We may need to collect, use, retain and share your information if we believe in good faith that it is necessary and reasonable to: (a) comply with legal process or governmental request; (b) enforce our agreements, terms, or regulations; (c) prevent, investigate, or otherwise deal with fraud or other illegal activity, or technical or security issues; or (d) protect the rights, property, and safety of our customers or others.

C. Duration of retention of personal data

We retain your information only as long as necessary to provide our services to you and for the purposes set out in our privacy policy. We may also need to retain this information to comply with legal and statutory requirements, resolve disputes and enforce our obligations. We generally retain it for : 4 years.

D. Transfer of personal information outside Europe

We may potentially store and process your information through third party hosting providers located in the United States or other countries. We may therefore transfer your personal information to a jurisdiction where the laws regarding data protection and governmental oversight are different from those in your country. If we need to transfer your personal information outside the European Union, we rely on the Privacy Shield as the legal basis for doing so.

E. Your rights

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us.
  • Amend, restrict, delete. You may also have the right to amend your personal information, restrict our use of it or delete it. Other than in exceptional circumstances, we will delete your personal information upon request.
  • To object. You may object to (1) our processing of certain of your information for our legitimate interests and (2) the receipt of marketing messages from us after you have explicitly consented to receive them. In these cases, we will delete your personal information unless we have legitimate grounds for its continued use, or it is required for legal reasons.
  • Complain. If you are a resident of the European Union and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you may do so with your local data protection authority.

How to contact us:

Under the European Data Protection Act, Guillaume Gillet, is the data controller with respect to your personal information. For any question or concern, you can contact us via EMAIL. You can also send us a postal mail to the address :

Guillaume Gillet, avenue du Roi Albert 5B, 5590 Ciney, Belgium.